What's your cancellation policy?
Milano Di Rouge, believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process.
I changed my mind. Can I get a refund?
Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
I need another size. Can I get an exchange?
We will allow an exchange for another size or color as long as the item is still in new condition. A request for an exchange must be made within 48hrs after the package is received. The item MUST be in the same condition that it was received (un-washed and un-worn). We CANNOT exchange the item if it has been worn, washed, or damaged. Please contact us through e-mail or phone if you would like an exchange so that we can hold the item for you. If you have already received the package, you must send us the item back to our office with a copy of the Receipt, contact number, and the item information (such as name, color, and size) that you would like. After we have received the package, we will contact you to confirm the details and have the exchanged item sent out.
What payment options are available?
We accept PayPal and major credit cards
When will my order ship?
Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. Expect up to 7-14 business days after processing to receive items
Do you ship internationally?
Yes, International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
How can I carry MILANO DI ROUGE in my store?
Please send an email to [email protected] with the following information regarding your store:
Name of the store
Address and phone number
Brands the store currently carries
Photographs of the store exterior and interior
PLEASE NOTE
We do not sell to online / web based stores.
If you have both a physical retail store and a web-based store, you will not be authorized to sell the items online.
We do not sell to stores that are not open. You must have an existing store that is currently open for business.
I want to intern for MILANO DI ROUGE, how can I do this?
For internships, please send your cover letter and resume to [email protected]
Please note the following:
You must be enrolled in a university and receive credit for the internship.
All internships are unpaid.
Internships take place in Philadephia, Pa therefore, you must live in or near Philadelphia to qualify.
Due to the high volume of emails received, please do not repeatedly email us. Once we receive your information, we will keep it on file. If we feel that you are a qualified candidate for the position, we will contact you. If six months have passed and you are still interested in working or interning for us, feel free to contact us again.